Consulting Ltd. has adopted a set of policies that reflects its commitment
to the provision of high quality services.
policy statement demonstrates the commitment given to quality assurance
and the endeavours being made to comply with best professional practice.
our Quality Charter, we aim to ensure that the services we deliver fully
meet the expectations of our clients.
Ennerdale Consulting Ltd. is a small management consultacy
practice offering services to the not for profit sector and to companies
seeking to trade in this area.
and prospective client base demands a high quality output and ultimately
our business depends on providing our clients with good quality advice.
we undertake in this policy statement therefore reflects the nature of
Statement of Intent
It is the
policy of Ennerdale Consulting Ltd. to apply effective and appropriate
quality management procedures to all of its contracts and projects and
to apply quality standards in the most practical and reliable manner consistent
with our clients specifications and requirements.
policies and procedures on quality assurance are supported by its other
policies relating to equal opportunities, health and safety, environmental
practices and the companys commitment to continuing professional
development and training for its directors and employees.
to quality assurance includes agreeing with the client the nature, amount
and timing of the outputs to be delivered during the course of the project/assignment.
In all cases we will seek to agree this with the client at the earliest
stage of the project/assignment, and ideally before we actually start
our work (although it is recognised that it will not be possible to do
so in every case). In all cases Ennerdale Consulting will seek the clients
approval of the outputs delivered by our staff in our specific performance
of the contract.
The Managing Director:
responsibility for the Quality Assurance Policy and acts as Quality
Director ensuring effective implementation of that policy.
Quality Charter covers the following
Purchase of Goods and Services
As bought in
materials or services have a direct affect on the output of Ennerdale
Consulting, the selection of suppliers, associates and subcontractors
is of obvious importance. The Company will therefore endeavour not to
purchase products or services from companies or organisations who fail
to supply high quality goods or services.
preference to suppliers who are committed to the production of quality
goods and the provision of high quality services.
appropriate, obtain quality assurance data from our suppliers.
Education, Influence & Opinion Formation
Ennerdale Consulting is committed to the highest possible professional
standards and its Managing Director is a Professional Practice Supervisor
for the Chartered Institute of Housing. The Company also fully supports
Continuing Professional Development and its directors undertake to participate
in regular training and professional updating.
aims to set an example by adopting best practice in a number of areas,
including compliance with Professional Codes of Conduct and Model Terms
so far as we are legally able, that other parties involved in delivering
our contracts and assignments will follow the example set by us.
Ennerdale Consulting will always use suitably qualified and experienced
staff when undertaking any consultancy or interim management assignment.
||Will take up
client references for sub contractors and associates.
carry out post assignment satisfaction surveys to inform our future
business strategies and standards.
4. Compliance with Legislation
Ennerdale Consulting will seek to promote quality assurance by
complying with current legislation, and will where appropriate highlight
quality assurance implications when providing advice to clients.
comply with current legislation, so far as it is applicable to our
business and we are made aware of our obligations.
Provision of Services
Ennerdale Consulting will undertake assignments having regard
to the following Professional Codes of Conduct and Standards.
of Management Consultancy
We will follow the Institute of Management Consultancy Codes of Conduct
and Ethical Guidelines.
Institute of Housing
We will also adhere to the Chartered Institute of Housing Code of
In undertaking Interim Management assignments we will abide by the
Chartered Management Institute Code of Professional Management Practice.
6. Customer Feedback
comments regarding the quality of our services should in the first instance
be made to the Managing Director.
formally requests customer feedback at the end of each assignment through
a Post Consultancy Questionnaire.
has adopted Model Terms of Engagement based on The Institute of Management
Consultancy Standard Terms (1999 edition). Under these terms, and in the
event that the Managing Director is unable to resolve any complaints regarding
the service we provide, our Clients may appeal to the Professional Standards
Manager of the Institute of Management Consultancy.
end of each assignment, our clients are offered the opportunity to provide
a testimonial on the service we have provided. We publish these on our
The Company carries
Professional Indemnity Insurance.
8. External accreditation
will seek independent accreditation of our commitment to quality in the
delivery of our services.
are accredited by Constructionline.